PRODUCT & CANNABIS INFORMATIONQ: Does your Cannabis go through quality control testing? A: Yes! All of our products are tested for quality and purity. Q: Do you ship anywhere in Canada? A: Yes. We're Canada's number 1 online dispensary. Our goal is to service Canadians from coast to coast. Q: What happens if I have questions or need extra help with my purchase? A: We have dedicated and trained staff that will gladly help you. Please email us at firstname.lastname@example.org or call us as 403-401-2406 for any extra assistance. Q: What’s the difference between Indica, Sativa, and Hybrid strains? A: Medically speaking, Indica strains will have high THC concentration, and a strain-dependent low CBD concentration. The main qualities of Indica strains include:
- Increased mental relaxation
- Muscle relaxation
- Decreases nausea
- Decreases acute pain
- Increases appetite
- Increased focus/creativity
ORDERSQ:Do you ship anywhere outside of Canada? A: Unfortunately, we do not and cannot ship outside of Canada. Q: When will my order ship? A: Your order will ship within 24 hours of receiving payment. If you get your payment in after 2 PM MST then it will be shipped out the next business day.If you pay for your order on Saturday or Sunday it will be shipped the following Monday. Please allow another business day for your tracking ID to become active on Canada Post’s website. Q: What will happen to my order if I do not submit payment? A: We will hold on to the order for a 24 hours, this is for security and inventory management purposes. Q: Is Tax included in your prices? A: Yes 5% GST will be applied to your order. Q: What are the Shipping Fees? A: Shipping Fees are $20 for orders $200 and under. For orders over $200 before tax, shipping is FREE. If you prefer priority shipping, this is an extra $20. Q: What happens if I don’t get my package? A: Your order should arrive no more than 2 business days from the estimated arrival date. If it is beyond this window (5 to 7 business days) we will open an investigation with Canada Post to try and locate the package. If the parcel is deemed lost or stolen after the investigation, then we replace it for free ONCE.
PAYMENTQ: What methods of payment do you accept? A: We accept e-Transfer through online banking or Credit Card Q: How do I send an eTransfer? A: Setting up your online banking is a quick set up and sending an Interac e-Transfer takes just a few moments. e-Transfer can take up to 30-mins to be received based on whom you bank with so please watch out for the “delivered” status on your online banking if you are wondering if we received it or not. Here is the required information to send an email transfer:
- Send your email transfer to email@example.com
- Be sure to add your Order Number within the notes section for the Interac e-Transfer
- Enter “as requested” for your security question
- Enter “bliss1” for your security answer.
If you have any questions about sending your email transfer, you can contact us at 403-401-2406.Q: I sent my email transfer but it hasn’t been accepted A: We process payments near the end of each business day. Our cut off time for payments is 4pm MST. If your e-Transfer is still pending, or has not been received, this could be due to a number of reasons: We are unable to match your payment to your order due to the order number not being in the notes section. We have not received your e-Transfer because you have sent the payment to the incorrect email address. Please double check this on your order confirmation page. We are unable to accept the e-Transfer, because you have not included the correct question and answer as stated in the payment instructions on the order confirmation page. If you have checked all these and the payment has still not been accepted, please contact us by email at firstname.lastname@example.org or by phone 403-401-2406.